Contract of company terminated by Railways for providing poor service to passengers

Islamabad, July 11, 2013 (PPI-OT): The contract of M/s Kabir and Co. has been terminated by Pakistan Railways due to the violation of the agreement, hallmarked by awfully poor performance and security money thereto was also forfeited.

While on one of his recent inspection visits, Kh. Saad Rafique, Federal Minister for Pakistan Railways expressed his extreme discontentment over the state of affairs at Jaffar Express regarding service provided to the passengers. Taking cognizance of the dismal conditions, depicted by Jaffar Express, he ordered immediate enquiry and resultantly the contract of the guilty contractor was terminated in addition to forfeiture of security money amounting to Rs. 250,000.

The Minister was of the view that the ‘customer promise’ was part of the inherent agenda of governance for the public sector and set out the standard of service that his government was required to provide to the people at large.

During the inspection, the Minister checked the dining car personally and was extremely displeased to note the quality of food and edibles available to the passengers, during their journey. Moreover, the Minister showed his sheer disapproval over the level of cleanliness, maintained by the administration. He was informed by the train manager that the contractor was performing the contract through subletting it, as per findings of the inquiry report.

Speaking on the occasion Kh. Saad Rafique said, “The public sector being, collectively, the world’s largest service provider, enjoys the pivotal position in any nation’s economy: Any incremental improvement in public services positively impacts millions of people”.

As a result of the enquiry the contract with M/s Kabir and Company was cancelled without more ado on its being found guilty in expressed violation of the Clause No. 24 of the agreement between the two parties. Under the said clause, Pakistan Railways is empowered not only to terminate the contract straight away but to forfeit the security money as well.

The company, M/s Kabir and Co. was looking after all four rakes of Jaffar Express under the said agreement.

For more information, contact:
Haji Ahmed Malik
Principal Information Officer
Press Information Department (PID)
Tel: +9251 925 2323 and +9251 925 2324
Fax: +9251 925 2325 and +9251 925 2326

Leave a Reply